Top 2,513 Reviews From Legit CVS Pharmacy Buyers (2024)

Customer ServicePunctuality & SpeedStaff

They went and checked and told me nobody had turned one in, but they did something. Nobody else had. They approached me with follow-up questions, and also approximately 10 minutes later, as I was looking at graduation cards, they walked up to me and said there was a wallet that was turned in yesterday. "What color was yours and what is your name?" IT WAS MY WALLET! It had been found and a note had been left on it and put in the office earlier yesterday however, when I called or when I went to the store, neither the mail associate or the store manager could find my wallet, but today, Miss ** miraculously found it. I am extremely thankful to Miss ** especially given all of the stuff that was in my wallet. Ask for a better associate.

Staff

Today 4/4/24 I utilized my CVS Pharmacy on Washington Ave. in Murrieta Ca. I had the fortunate experience of being helped by one fantastic employee. Her name is Sheetal. Today she assisted me on the inside of the store, but she has also assisted me at the drive-thru window. This employee is so kind. A employee of CVS that conveys and expresses her actual and genuine feeling of caring about a customer. You can tell she must have a caring personality about all persons in general. This cannot be faked. She is real deal. I have seen health care providers in hospitals and medical facilities. There is something angelic about how they have a great caring for their fellow human beings. You don't normally see this in a Pharmacy employee. But Sheetal has this uncommon quality. Because of a employee like her, CVS is a better place.

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Staff

I use the CVS in Ridley Park PA for prescriptions. I found recently that I'm allergic to an ingredient in one of my medications. The pharmacy staff at my CVS, with my doctor's approval, managed to get a different brand of the medication for me in one working day. I've always thought that the pharmacy team there work really hard in the face of many obstacles, but this was superior service by any definition. I hope CVS management reads this review.

PriceStaff

I was at CVS at 11563 Old Nashville Highway picking up a prescription, the lady in the window named ** asked me if I knew how expensive my prescription was. It was over $100. I stated, "No I was not aware." She said, "Let me see if I can get you a better deal with a discount card." She saved me $70. She did not have to do that, and I really appreciated it. She went above and beyond and out of her way to help me.

Installation & SetupStaff

Sally works in Bristol, R.I. I had a hard time figuring out what to take for an upcoming colonoscopy. Sally saw me struggling with the instructions and came to my rescue. She took me to the correct aisle and after reading the instructions, she helped me pick all the things I needed to take. I can't thank her enough. She was pleasant and very helpful, and I never even asked her for help. This is why I always use CVS and will continue to. Sally, thank you from Bill

This company seems to have no idea of customer service, nor do they seem to care how their PATRONS are treated in some of their stores. Simply read the reviews. An example, CVS Clemmons 1433 Lewisville/Clemmons Rd store #4253. As an cross section of the hurt and misery CVS inflicts on customers. It's Been going on too long for management to claim. I Didn't know!

Customer Service

Called my Dr. Tuesday morning after the pharmacist hung up on me Monday night. Doctor still received no call and I had to cancel another appointment last minute due to their negligence. Dr. called another pharmacy. Will be changing pharmacies for all my family. I see in the reviews CVS has many customer service issues. Not good for a medical company dealing with people's health to have so many problems

Customer ServiceOnline & AppStaff

CVS is the worst pharmacies I've ever been to. Have the rudest staff and your apps are off by a week. I think you guys need to do better. I'm sick and tired of the app. Being wrong and me having to call them so corporate. They blame you. They blamed you for that. So get your app working better. You're gonna continue to get one from me until you do.

Customer Service

I attempted to arrange for prescription delivery, twice at CVS was turned down. Even though I have been with CVS for over 25 years I was denied delivery stating that I live too far from the store when I advise the associate that my address was less 1 mile away. The associate became rude over the phone stating the computer gave her this information I was also told to contact U-Save-It Pharmacy for them to deliver my medicine.

Customer ServiceStaff

My wife died last month and she was the only driver in our household. When I attempted to arrange for prescription delivery, I was turned down. Even though I have been with CVS for over 25 years I was denied delivery because they do not take a CC number over the phone. I was also told that I would have to buy a cell phone and pay $35 a month rental to be able to receive text messages and arrange for delivery. So much for CVS free home delivery! It is time to look elsewhere. This should not happen to a customer.